Below, you will find a series of videos and instructions to help you use your BioMaster.
Guidance on daily and weekly cleaning of the grinder.
Follow the instructions and try to solve the issue yourself before contacting support.
Troubleshoot or fix the problem quickly and easily – before you call.
Watch our troubleshooting videos for BM4 Highline and BM4 Plus.
Get started with your Biomaster with this step-by-step video.
It is important to clean the grinder properly, both daily and weekly.
Do not press start.
Check if the pump is pumping out.
Use the T-key and turn it 360° in both directions.
Move it gently but firmly to try to loosen any obstruction or object.
Check the water.
Check the black float box at the top left inside the grinder.
Shake or tap it lightly – limescale may be stuck.
Check if emergency stop is activated.
Deactivate it.
If you need advice and guidance, don’t hesitate to contact us.
Fill out the form and we will contact you as soon as possible.
If you need advice and guidance, don’t hesitate to contact us.
Fill out the form and we will contact you as soon as possible.
